Bronze medal for Service Excellence
Have you heard of Service Excellence?
Caterpillar dealers worldwide work together to constantly improve their service towards our customers, because meeting your needs is our top priority. Thanks to an advanced rating system, we can now measure the performance quality and quantity of each Cat® dealer!
To do so, we identified the key success factors:
- Be brilliant in the fundamental issues
- Align the components rebuild strategy
- Improve the collaboration
- Prepare the teams for tomorrow
- Use the new technologies to increase service efficiency
- Develop value-added services
- Handle a multi-brand fleet support
That’s why in 2016, Manutention Africaine Côte d’Ivoire, your dealer from JA Delmas network in Ivory Coast reached the bronze level !
Burkina Equipements, Caterpillar dealer in Burkina Faso and Saudequip, Caterpillar dealer in Senegal, also obtained this level.
Concerning Manutention Africaine Mali, it is a nice fourth position as 99% of the bronze objective was fulfilled.
For 2017, we aim towards silver!